Faq

Frequently Asked Question

Is there parking? #1

Si, l'Hotel Helios offre il servizio parcheggio.

E' prenotabile, ed è disponibile fino ad esaurimento.


Prevede un costo di € 10,-- al giorno.

How far is it from the centre? #2

It is located about 50 metres from the centre of Lido del Sole (4 km from Rodi Garganico).

Is there Wifi? #3

Il wifi è presente in tutte le aree comuni interne.

Are there any restaurant? #4

Yes, there are several restaurants in the immediate vicinity, even directly on the beach.

How far is the supermarket? #5

The supermarket is about 200 metres away.


How far is the pharmacy? #6

The nearest pharmacy is about 200 metres away.


How far is it to the beach? #7

The beach is about 100 metres away.

Is half board/full board available? #8

For 2023, the hotel offers bed and breakfast service, half board and full board! Ask us now!

What is included in the reservation? #9

Unless otherwise agreed, the reservation includes: use of the room with the treatment provided in B&B, HB or FB, wi-fi in the common areas. Beach service is excluded, unless otherwise provided for in temporary offers / promotions.

What payment methods are accepted? #10

We accept cash (within the limits established by law), credit or debit cards (Visa, Mastercard, Maestro) and bank transfers. Cheques are accepted 7 days in advance of the departure date.

Are there any supplements? #11

Depending on the type of request there may be some supplements.

Example: breakfast in room € 8, air conditioning € 10 per day, 4-legged friend € 10 per day, cot € 5 per day late, beach service, check-out € 20 per room (by 18.00).

When is payment required? #12

Payment is required on the day of arrival.

In the event of early departure, the hotel is entitled to payment of the agreed amount for the entire stay, unless otherwise agreed upon with the management, especially in the event of force majeure.

Safe Holidays #13

SANITIFICATION

To protect your health, we have adopted appropriate cleaning and disinfection practices for the hotel's rooms, guest rooms and common areas. All sanitisation operations are carried out in accordance with current regulations, using specific products and certified procedures.


SAFETY

When hired, staff receive specific training aimed at performing their duties with the utmost awareness, in terms of health safety.


INTERPERSONAL DISTANCES

In the common areas we have adopted practices to ensure the right distances between guests.


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